Terms and Conditions

Last updated: January 15, 2024

1. Acceptance of Terms

By accessing and using Pulzen ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to any part of these terms, you should not use our service.

2. Service Description

Pulzen is a productivity analytics and metrics platform for software development teams that includes:

Development metrics analysis (DORA, SPACE, DevExp)
Integration with development tools (GitHub, GitLab, Jira, etc.)
Customizable dashboards and reports
API for custom integrations
Collaboration and communication tools

To use Pulzen, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

3.2 User Responsibilities

Maintain the security of your account
Immediately notify us of any unauthorized use
Do not share access credentials
Comply with all applicable laws

4. Acceptable Use

4.1 Permitted Use

Pulzen should only be used for:

Software development productivity analysis
Development team metrics
Business reports and dashboards
Legitimate integrations with development tools

4.2 Prohibited Use

The following is prohibited:

Using the service for illegal activities
Attempting unauthorized access to systems or data
Interfering with the service's operation
Distributing malware or harmful content
Violating intellectual property rights
Using the service for spam or fraudulent activities

5. Privacy and Data

5.1 Privacy Policy

The use of Pulzen is subject to our Privacy Policy, which forms part of these Terms.

5.2 User Data

Pulzen only processes development metadata, not source code
Data is stored securely and encrypted
Each customer has complete data isolation
We comply with GDPR, CCPA, and other privacy regulations

5.3 Data Retention

Data is retained according to the contracted plan
You may request data deletion at any time
We maintain audit logs for 12 months

6. Plans and Billing

6.1 Available Plans

Free: Basic features with limits
Pro: Advanced features for teams
Enterprise: Complete solution for organizations

6.2 Billing

Paid plans are billed monthly or annually
Prices are subject to change with 30 days notice
No refunds for early cancellations
Taxes apply according to jurisdiction

6.3 Cancellation

You may cancel your account at any time
Access continues until the end of the billed period
Data is deleted 30 days after cancellation

7. Intellectual Property

7.1 Pulzen Rights

Pulzen and all its content are property of Pulzen AI
Trademarks are registered
Software is protected by copyright

7.2 License to Use

We grant you a limited, non-exclusive, and revocable license to use Pulzen according to these Terms.

7.3 User Content

You retain rights to your content
You grant us license to process your data for the service
We do not claim ownership of your data

8. Service Availability

8.1 Uptime

Availability target: 99.9%
Scheduled maintenance with advance notice
We do not guarantee uninterrupted availability

8.2 Service Changes

We may modify or discontinue features
Important changes are communicated in advance
We maintain backward compatibility when possible

9. Limitation of Liability

9.1 Warranty Disclaimer

Pulzen is provided "as is" without warranties of any kind.

9.2 Damage Limitation

In no event shall Pulzen be liable for indirect, incidental, or consequential damages.

9.3 Maximum Limit

Pulzen's total liability is limited to the amount paid in the previous 12 months.

10. Indemnification

You agree to indemnify and hold harmless Pulzen from any claims related to:

Your use of the service
Violation of these Terms
Infringement of third-party rights

11. Termination

11.1 Termination by User

You may terminate your account at any time.

11.2 Termination by Pulzen

We may terminate or suspend your account for:

Violation of these Terms
Unauthorized use
Fraudulent activity
Non-payment

12. General Provisions

12.1 Governing Law

These Terms are governed by the laws of [Jurisdiction].

12.2 Dispute Resolution

We first attempt to resolve disputes amicably
Disputes are resolved through arbitration
Class action lawsuits are not permitted

12.3 Modifications

We may modify these Terms with advance notice
Important changes require explicit consent
Continued use constitutes acceptance of changes

12.4 Complete Agreement

These Terms constitute the complete agreement between the parties.

12.5 Severability

If any provision is invalid, the remaining provisions remain in effect.

13. Contact

For questions about these Terms:

Pulzen AI

Email: [email protected]
Address: [Company Address]
Phone: [Phone Number]